Shipping Policy
Shipping Policy
Thank you for shopping with Date & Palm. We take great care in packaging and shipping our premium Middle Eastern snacks to ensure they arrive fresh and in perfect condition.
Domestic Shipping (United States)
We offer standard shipping throughout the contiguous United States for a flat rate of $9.99 per order.
- Estimated Delivery: 5–8 business days after order processing
- Order Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays)
International Shipping (Canada)
We ship to Canada with the following rates:
- Standard Shipping: $24.99 per order
- Free Shipping: On orders over $99.99
- Estimated Delivery: 7–14 business days after order processing
Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Important Notes for Perishable Items
Our products are artisanal food items. Please keep the following in mind:
- We carefully package all orders to maintain freshness during transit.
- We recommend being available to receive your package promptly upon delivery.
- During extreme weather conditions, we may hold shipments to protect product quality. We will notify you if this applies to your order.
- We are not responsible for delays caused by carriers, customs, or weather events beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Questions?
If you have any questions about your shipment, please contact us and we'll be happy to help.